CUSTOMER CARE
PAYMENT METHODS AND WAYS TO SHOP
We accept all major credit cards and most digital payment apps.
We strongly encourage group purchasing - groups of family or friends may want to buy a Carakit for a friend or loved one. To facilitate this process, we suggest using the Google Pay app. Here is a guide link to pay using multiple credit cards.
WHOLESALE INQUIRIES
We do not have wholesale opportunities at this time.
EXCHANGE POLICY
See also Returns Policy.
We do not offer returns or replacements of the majority of our items because our boxes are hand-kitted and packaged as a whole SKU. If any item within the box is damaged, or if there is a size or color-specific product for which the recipient needs a replacement, we are happy to help facilitate that. Please email support@carakit.com with the name of the recipient, the item to replace, and a mailing address to send the return label. The recipient should return the item for replacement/exchange within 30 days of receipt of the replacement label. We will send the replacement item immediately, but if we do not receive the exchange item by the end of the 30th day after the date we send the replacement label, the card on file will be charged for the replacement item.
If any item within the box is damaged, or if there is a size or color-specific product for which the recipient needs a replacement, we are happy to help facilitate that. Please email support@carakit.com with the order number, name of the recipient, the item to replace, and a mailing address to send the return label. We will send the replacement item immediately but if we do not receive the exchange item within 30 days, the card on file will be charged for the replacement item.
